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In rare cases, cobby may not be able to establish a secure connection to the service. Due to specific errors that are not caused by cobby itself, so the product care can be stopped.

When you receive the message:“Connection to service failed! Could not establish trust relationship for the SSL/TLS secure channel. Possible cause maybe if you try to decrypt the https connection.”

Read here what the causes could be.

#1 Antivirus 

Check if an antivirus program is installed and running on your computer. If this is the case, then the problem could already be solved with the deactivation of this program. If the message does not appear after that, try using the Antivirus User's Guide or the manufacturer to create a cobby antivirus exception rule.

#2 Firewall

Use a firewall such as Bitdefender or similar, try disabling it and see if the problem persists. If the message does not appear after that, try using the user manual or the manufacturer to create a cobby exception in the firewall.

#3 Proxy

If your proxy also handles https connections, it will look like a man in the middle attack. Create an Exception for * .mash2.com and * .cobby.io Domains.

#4 Possible “Man in the Middle”

If none of the previously mentioned measures leads to success, it may be that your computer has been attacked by an attacker / Trojan. This is called "Man in the Middle". In the following article you will learn everything else about this topic.

If you have solved your problem, we look forward to hearing from you at [email protected] Possibly. It is possible for us to act directly on the manufacturer to have cobby recorded in a so-called whitelist. As a result, other users will no longer encounter this problem.

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